Crown has enhanced its customer support capabilities with the launch of a new mobile app that puts Crown’s service solution at your fingertips. The new app enables forklift users in the UK to request a forklift service, discuss their rental needs or contact their nearest dealer - all from the convenience of their iOS- or Android-compatible smartphone or tablet. The Crown Service Request app provides fast access to Crown's UK service and support network to ensure operators maximise uptime. In submitting a service request, users are automatically connected to a Crown service expert who can arrange a prompt solution in keeping with the company’s excellent response times. Anyone with a support question can submit their enquiry by tapping the 'Contact Us' button on the app. A Crown repres...
Crown has won the International Intralogistics and Forklift Truck of the Year (IFOY) Award 2020 in the “Warehouse Truck Highlifter” category for the company’s ESR 1000 Series of reach trucks.
A world-famous accolade for outstanding performance, the IFOY Award acknowledges the year’s best intralogistics products and system solutions. The new ESR 1000 Series won the IFOY Award 2020 on the back of multiple innovations for boosting productivity, connectivity and operator safety. These include Crown’s newly developed Gena operating system and Xpress Lower mast-lowering technology. The independent jury of internationally respected trade journalists praised the high level of customer benefits offered by the ESR 1000 Series: "Decisive factors for the jury's decision were th...
Crown has launched the ESR 1000 Series reach trucks. The new forklifts are available with lift heights of up to 13560 millimetres, load capacities of up to two tonnes and can optionally be configured to use lithium-ion batteries. Moreover, the new reach truck series includes a variety of innovations: For example, mast-lowering speeds can be doubled by opting for Crown’s Xpress LowerTM technology. Furthermore, the newly-developed Gena® operating system provides the latest ESR 1000 Series with advanced productivity, safety, personalisation and management features as standard. Crown’s preferred approach to optimising real productivity and performance is to help make material handling at our customers’ operations easier, safer and more cost-effective. “Crown’s recently launched ESR 1000 Ser...
Crown participated in IMHX with one of its strongest line-ups ever as it marked its 50th year in the UK. Simon Barkworth, managing director - UK, Crown Lift Trucks, noted that the UK market was "just about the only market in Europe that was up this year". Barkworth conceded that some of the growth in the UK was related to Brexit: "We’re seeing additional storage facilities, and with those, you’re looking at additional racking and additional forklifts, so we’re seeing a spike." Crown used the show to debut its new ESR 1000 Series with its Gena operating system and the Xpress Lower that doubles lowering speed to increase productivity by up to 21%. "The real battleground is not travel speed because that is generally subject to speed limits. The real opportunity is how quick you g...
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