
Customer Service at Heart of TVH Growth Strategy
“Sorry, our entire budget went to excellent customer service.” That’s what the new billboard on TVH’s headquarters in Waregem—looking out on motorway E17—says. The global supplier of parts and accessories for material handling and industrial equipment is known for its witty billboards, that are always designed in-house. But never before has one been this popular on social media. What’s more, it perfectly summarises TVH’s ambition for the coming years: optimising customer experience (CX). It was with this ambition in mind that TVH established a new division last year: Customer Experience. “This dedicated CX team brings together experts from different fields in order to put CX at the heart of our business,” said Silke Verfaillie, Global CX Manager at TVH. “We’ll be concentrating on e-...