“Sorry, our entire budget went to excellent customer service.” That’s what the new billboard on TVH’s headquarters in Waregem—looking out on motorway E17—says. The global supplier of parts and accessories for material handling and industrial equipment is known for its witty billboards, that are always designed in-house. But never before has one been this popular on social media. What’s more, it perfectly summarises TVH’s ambition for the coming years: optimising customer experience (CX). It was with this ambition in mind that TVH established a new division last year: Customer Experience. “This dedicated CX team brings together experts from different fields in order to put CX at the heart of our business,” said Silke Verfaillie, Global CX Manager at TVH. “We’ll be concentrating on e-
Narrow Aisle – manufacturer of the Flexi range of articulated warehouse truck-based space-saving intralogistics solutions – has announced the launch of a dedicated online spare parts store. At www.flexitruckparts.com Flexi customers around the world will find all the original parts and accessories they need to ensure that their Flexi lift trucks operate at optimum efficiency. All orders received by 4pm are picked, packed and despatched for same-day dispatch to the UK, Europe or overseas to ensure spare parts are delivered promptly to maximise truck uptime. In addition, a click and collect option means orders can be picked-up directly from Narrow Aisle’s Tipton, West Midlands-based spare parts hub within two hours of being confirmed. Parts orders can be secured by major cred
As Brexit looms Pallet Truck Parts have been busy preparing Steve Britton Hall commented, “We’ve been busy over the last few weeks reorganising our warehouse, our stock holding ability has now doubled and with Brexit looming Pallet Truck Parts are ready for any eventuality.” With one of the largest stocks of pallet truck spares in the UK Pallet Truck Parts are confident that they can fulfil your order and as they are located in Northern Ireland, they can continue to provide fast delivery to the whole of UK and ROI. Visit their online store for parts from leading manufacturers including BT, Crown, Warrior, Totallifter and Logitrans From wheels and load rollers to handle assembly’s and seals it is easy to order online. Unsure of your needs? Check out their parts finder to
TVH, one of the world’s largest suppliers of material handling, industrial and agricultural equipment parts and accessories, has acquired whatever the outcome of the Brexit negotiations, a massive new warehouse right in the centre of the UK. This way Stephen Smallbone, General Sales Manager of TVH UK, and John Percy, Managing Director of Bepco UK, want to guarantee the excellent level of service customers have come to expect. “In order to guarantee long-term support for our customers in the UK market, we have now purchased a warehouse right in the centre of the UK - in Kidderminster, Worcestershire,” Smallbone announced yesterday in a direct mail to their UK customers. He continues: “This solution is twofold. Firstly, the Kidderminster warehouse is currently 130,000 square feet with
Doosan Infracore Co., South Korea's leading construction equipment maker, said Sunday that it has been picked to supply 12,000 small diesel engines for a Chinese forklift company. The small G2 engines that meet stringent Stave-V European emissions standards will be shipped to Baoli Forklift Co., a subsidiary of the world's No. 2 forklift manufacturer, KION Group AG of Germany. The engines to be provided up till 2025 will be installed in forklifts earmarked for foreign markets, Doosan Infracore said. It said the latest deal is expected to further solidify the company's global standing as a premium engine manufacturer for forklifts. The company already has an engine contract with KION itself that was signed in 2015 and has made inroads into the Chinese and Vietnamese commercial vehi...
EnerSys®, the global leader in stored energy solutions, is launching Wi-iQ®3 – the next generation in its line of wireless monitoring devices for motive power batteries.
For over a decade, Wi-iQ® battery monitoring devices have enabled electric warehouse vehicle users to optimise battery management, reduce the number of battery recharges or changes, and maximise each lift-truck’s uptime and productivity. While retaining all these benefits, the new Wi-iQ®3, in combination with the Xinx™ cloud-based battery operations management system, has evolved from a monitoring device into an active IoT gateway that gives users a deeper insight into their battery fleet and its status. This step change has been facilitated partly by the latest sensor, communications and computer technology, but also
PalletTruckParts.co.uk are the UK & Ireland's Largest Stockist of Pallet Truck Spare Parts With an extensive stock of quality spare parts for most leading manufacturers of pallet trucks including Linde, Logitrans, BT, TotalLifter, Pfaff and Crown, PTP offer an easy online ordering system, speedy delivery and a wealth of knowledge gained over the last 40 years of supplying businesses throughout the UK and Ireland. The easy to use “webstore” makes finding parts a breeze and if you need help just head over to their parts finder to locate part numbers. Pallet Truck Parts stock thousands of parts in their warehouse So, if your pallet truck needs a certain part and you can't see it in their store, give their experienced and friendly team a call on +44 (0) 28 9084 1444 or e-mail them
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